Communication with Families

Residents and their family members are likely feeling uncertain and apprehensive in the midst of the COVID-19 pandemic. Keeping them informed and being transparent about what is happening at your SNF may help to foster trust and strengthen relationships with residents and their families. In addition, SNFs are required to inform residents, their families, and their representatives of COVID+ cases and respiratory illnesses in their facilities under applicable Reporting requirements.

The sample notices here have been developed to assist your organization in complying with applicable reporting requirements by providing required notices to residents and families.

Notice: Positive or Probable Case
Family Notice

This sample notice can be used to notify when residents or staff are COVID+ or probable.

Notice: Respiratory Illness
Family Notice

This sample notice can be used to notify residents and their representatives/family of respiratory symptoms in the facility.